Turn shopper questions into sales – automatically
Capture every inquiry, even after hours. Let AI handle the first response and turn questions into warm leads – no missed opportunities, no overwhelmed teams.
Featured on
Why it matters
The problem this solves.
Flooded inbox
Your support team drowns in repeat questions about products, orders and policies.
Missed sales
Shoppers leave without answers – and your business loses revenue.
No lead capture
You’re blind to shopper questions that could become sales opportunities.
24/7 support gap
Customers can’t get help outside business hours – or in their language.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your own migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer 'How do I cancel my plan?' from your help docs – no training.
Resolve 'Where’s my invoice?' in the chat with one click – no emails.
Capture leads from customers asking about upgrades.
Turn chat insights into fixes for your pricing page.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Handmade Goods Stores hub.
Loved by support teams
Real teams cut support volume in half
How businesses deflect repeat questions with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly – no more waiting for the team. Our docs now work harder than ever.
We cut support tickets by 60% just by letting Chatref handle the first response. Our team focuses on what really needs a human.
of import questions answered before they reach the team
Every chat captures a warm lead. Sales loves that we’re sending them qualified shoppers – automatically.
Won’t Chatref replace human interaction with shoppers?
Chatref handles the first response – your team still gets high-value interactions. Plus, every chat is a warm lead for sales.
What if Chatref gives wrong information about our products?
Chatref only answers from your store's content. No made-up responses – just accurate info.
How do we capture leads from these chats?
Every chat automatically captures the shopper's email – ready for your sales team.
Won’t this increase our support costs?
Chatref scales with your store – no per-seat fees. Pay as you go.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours – Chatref only answers from what you import.
Turn questions into sales – start free today
Capture every inquiry, even after hours, and let AI handle the first response.
Part of Chatref for Chatref for Handmade Goods Stores · E-commerce hub · pricing.