Scale support without adding headcount
Chatref answers repeat questions instantly from your own product guides – freeing your team to focus on what matters.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same product questions over and over, drowning your support team.
Wasted time
Agents spend hours re-explaining basic product info instead of solving complex issues.
Lack insights
You don’t know which product questions confuse customers the most.
Broken handoffs
AI support drops the ball when it’s time to hand off to a human.
The Chatref solution
Scale support without adding headcount.
Your docs and guides already have the answers. Chatref turns them into an AI agent that handles repeat questions 24/7 – in your voice. Your team works only on the cases that need a human
Real questions
What Chatref answers here.
AI answers 'How do I switch CRMs?' from your own guides – no retraining.
Complex questions like 'Where’s my data?' go straight to your team.
Chatref tags CRM migration questions for better insights.
Insights show which steps need clearer explanations.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Health Supplement Stores hub.
Loved by support teams
Real teams cut support costs with their own content
See how these brands put customer questions on autopilot
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our product guides used to sit unused. Now Chatref turns them into instant answers – no more 'how do I' emails clogging our inbox.
Customers get the exact steps from our docs – not generic advice. Trust in our product shot up overnight.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. No more late-night support fires.
Won’t outdated content give wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your approved content.
How fast is setup during a product launch?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Can it handle questions in different languages?
Yes. Chatref works across regions and languages from one set of content – so your whole team stays covered.
Is my content safe?
Yes. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle product setup questions?
Yes. It pulls answers straight from your setup guides, so users see the exact steps your team wrote.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help users map data fields?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start your free Chatref trial today
Paste your product guides and let AI answer questions instantly – no repeating yourself.
Part of Chatref for Chatref for Health Supplement Stores · E-commerce hub · pricing.