Turn your content into instant support
Chatref answers customer questions straight from your own product pages. No more repeating the same answers. Every chat feels like talking to an expert.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same questions about supplements over and over.
Growing demand
Hard to keep up with support demand as your product line grows.
Hidden info
Customers struggle to find the right information on your website.
Basic questions
Support team spends time answering basic questions instead of complex cases.
The Chatref solution
Turn your docs into a live chat agent.
Customers ask. Chatref pulls answers from your product pages and guides – not the web. AI resolves issues in chat, not just links to articles. Human agents step in with full context when needed. Results depend on your content
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ instantly in the chat – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Health Supplement Stores hub.
Loved by support teams
Teams cut support volume in half
How Chatref turns your content into instant, always-on help
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more waiting for the team. Our docs now work harder than ever.
Customers get the exact steps from our guides, not generic advice. Trust in our product shot up.
of import questions answered before they reach the team
One set of content now handles every region and time zone. Questions don’t pile up overnight anymore.
Won’t automated answers confuse my customers?
Chatref answers in your brand’s voice using your own content. It feels like talking to an expert who knows your product inside out.
What if the AI gives wrong information about our products?
Chatref only answers from your product pages and guides. It won’t make things up or provide incorrect information.
How does Chatref work with my existing support system?
Chatref embeds as a simple widget on your website. It works alongside your existing support tools, not instead of them.
What happens when a customer question is too complex for the AI?
Chatref seamlessly hands off to your human support team with full context. No information is lost in the transition.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Turn your content into instant AI support – free start
Paste your help docs and let AI answer questions in your brand’s voice.
Part of Chatref for Chatref for Health Supplement Stores · E-commerce hub · pricing.