24/7 support that feels personal
Answer customer questions instantly – even when you're closed. Chatref uses your store info to deliver fast, accurate support without hiring more staff.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic questions over and over.
Slow onboarding
New customers can’t find the exact next step in your help docs and give up.
24/7 support
Customers expect instant answers – even outside business hours.
Scattered info
Your store details are spread across websites, emails, and manuals – customers can’t find what they need.
The Chatref solution
Scale support as you grow.
Customers ask the same things over and over. Chatref deflects these questions before they hit your queue. AI answers instantly from your own content – no dead-end article links. Your team handles only the tricky cases, with full chat history. Scale support without adding
Real questions
What Chatref answers here.
A customer asks about refunds – Chatref pulls the exact policy from your site.
Chatref spots a trend in billing questions and flags it for your team.
Someone wants to know about features – Chatref shares the right demo video.
Chatref handles ‘How do I cancel?’ so your team focuses on growth.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Teams that cut support work in half
How businesses scale customer service without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers get instant answers about our store hours and policies – even after closing. No more missed sales from unanswered messages.
Our team focuses on in-person customers now. Chatref handles the simple questions automatically, 24/7.
of import questions answered before they reach the team
All our store info is in one place. Customers find answers fast, and we improve services based on their questions.
How do I know Chatref will answer correctly about my product?
Chatref only uses your own content – no web searches or guesses. If it’s unsure, it flags the question for your team.
Will Chatref slow down my website?
No. The widget is lightweight and won’t impact your site’s speed or performance.
Can Chatref handle multiple languages?
Yes. It answers in the language of your imported content, covering all regions from one set of materials.
What happens if Chatref can’t answer a question?
It seamlessly hands off to your team with full chat history – so no context is lost.
How do I track Chatref’s performance?
It sends you regular insights. See what questions it handles and where to improve your content.
Is Chatref secure?
Yes. Your data stays private – it only uses what you import and never shares it.
Can I customize Chatref’s responses?
Absolutely. It answers in your brand’s voice using your own content – so it feels like you.
What if I need to update the information Chatref uses?
Just replace the old content. Chatref immediately starts using the new info – no downtime.
Stop repeating yourself – free start
Paste your help docs and let AI answer repeat questions instantly in your brand’s voice.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.