Scale support with fast, accurate answers
Boost customer satisfaction – Chatref answers instantly from your own content. Scale support without adding headcount.
Featured on
Why it matters
The problem this solves.
Off-hours support gaps
Customers can’t get help when your team is offline or busy.
Repeat questions
Your support team wastes time answering the same questions daily.
Growing support load
Keeping up with customer demand as your product grows feels impossible.
Inconsistent support
Support quality varies across regions and time zones.
The Chatref solution
Scale support as your product grows.
Your product keeps adding features. Your docs grow. Support questions repeat. Chatref AI answers those instantly from your own content – so your team scales without adding headcount.
Real questions
What Chatref answers here.
A customer asks about shipping delays – Chatref provides the latest update instantly.
Someone wants to cancel their subscription – Chatref handles it in chat with no handoff.
A repeat question about payment options is answered before reaching your team.
Chatref captures a lead from a support chat and tags it for follow-up.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Niche Subscription Stores hub.
Loved by support teams
See how Chatref cuts support workloads
Teams like yours rely on it to handle repeat questions – instantly, 24/7
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref takes the most common questions off our plate. Our team focuses on the tricky cases that need a human.
Our guides were already great – now Chatref puts the right answer in front of users instantly. No more digging through docs.
of import questions answered before they reach the team
We handle every time zone with one set of content. Chatref scales our support without adding people.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update outdated parts. Your AI only answers from what you give it – so you control what’s current.
How quick is setup during a migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of content – keeping your whole team covered.
Is my imported content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster and more accurate.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong with an import?
It lists common issues from your docs and hands off to your team for anything unusual – with full context.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Scale support with fast, accurate answers – free start
Paste your help docs and let AI resolve chats instantly in your brand’s voice.
Part of Chatref for Chatref for Niche Subscription Stores · E-commerce hub · pricing.