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24/7 gift card support that never sleeps

Chatref answers gift card questions instantly – no more repeat calls about balances or redemption. Your content does the work.

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Why it matters

The problem this solves.

Overwhelmed support

Repeat gift card questions flood your team during peak seasons.

Inconsistent answers

Customers get different gift card policy answers across channels.

Long wait times

Simple gift card inquiries cause long customer waits.

Deflect repeat questionsResolve issues automaticallyProvide consistent answersCapture warm leads

The Chatref solution

24/7 gift card support that never sleeps.

Fig. 1 · 24/7 gift card support that never sleeps – AI answers gift card questions instantly – in your brand’s voice, not robotic chatbot-spew

Customers ask about gift card balances or policies. AI answers instantly, 24/7 – grounded in your real docs, not the web. No dead-end links. No made-up answers. Just fast help that keeps sales moving.

Real questions

What Chatref answers here.

'How do I switch CRMs?' – answered from your docs instantly.

'Where’s my data?' – resolved in chat with one click.

Capture leads when customers ask about CRM moves.

Fix gaps from chat insights – no guesswork.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

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Solve the next job too.

See all of them on the Chatref for Sports Equipment Stores hub.

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Loved by support teams

Real teams cut gift card support costs

How companies automate answers about balances, policies and more – in their own voice

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Gift card balances used to flood our live chat. Now Chatref checks them instantly from our system – no more waiting in queue.

Pinehook

Our gift card policy answers are the same everywhere now. No more back-and-forth about where to buy or redeem.

Cardinal CRM
68%

of import questions answered before they reach the team

We capture every email from gift card questions. Our marketing team loves the warm leads.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

How does Chatref handle repeat gift card questions?

It deflects common questions before they reach your team – freeing them to focus on complex cases.

Can it shorten our gift card support wait times?

Yes. It resolves issues instantly with direct answers and next steps – no search or dead-end links.

Will it work for our global customers?

Chatref answers from your content in any language – so one set of guides covers every region and hour.

Does it capture gift card leads?

Yes. It tags conversations and hands off warm leads to your sales team with full context.

How does it scale without adding headcount?

Chatref handles the bulk of gift card questions automatically – so your team grows with your product, not support tickets.

What if a customer needs human help?

It hands off to your team with full chat history and context – no repeating questions or lost time.

How does Chatref improve our gift card guides?

It mines chats for insights and emails you what to fix next – so your content keeps getting better.

Is Chatref just another chatbot?

No. It resolves issues with answers grounded in your content – not generic web searches or made-up responses.

Start your free AI gift card assistant today

Paste your help docs and let AI answer balance questions instantly – free to start.

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Part of Chatref for Chatref for Sports Equipment Stores · E-commerce hub · pricing.