Instant in-store help for online shoppers
Answer product questions instantly with your store’s own content – no lost sales, no frustrated customers. Keep your brand voice consistent across all channels.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your support team is drowning in the same old questions about store policies and product availability.
Slow onboarding
Shoppers can’t find answers fast enough and abandon their carts.
No visibility
You have no way to track what’s confusing shoppers online.
Tied-up staff
In-store teams waste time repeating answers that should be online.
The Chatref solution
Instant in-store help for online shoppers.
A shopper asks about return policies. AI pulls the exact answer from your store’s guides – no dead-end article links. They complete their return in minutes. You keep sales and trust, not just a cart abandonment.
Real questions
What Chatref answers here.
A customer asks, 'How do I reset my password?' Chatref answers instantly from your docs.
A lead asks, 'What’s the pricing for your pro plan?' Chatref captures their details.
Insights show many ask about API limits – update your content to help more users.
A user needs billing support – Chatref hands the chat to your team with full context.
Resolve ‘How do I cancel my account?’ in the chat – no support ticket needed.
A customer asks, 'Is your product SOC 2 compliant?' Chatref answers from your security doc
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Sports Equipment Stores hub.
Loved by support teams
Real stores cut support workload in half
How teams keep shoppers moving with instant answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Shoppers used to email us about store hours and product stock. Now Chatref answers instantly from our own site – no more repeat questions.
Our return policy guide used to get lost in search. Now Chatref pulls the exact steps shoppers need – no more 'how do I return' emails.
of import questions answered before they reach the team
One set of content now handles every region and time zone. Questions don’t pile up overnight.
How does Chatref reduce our support workload?
Chatref deflects repeat questions before they reach your team. It answers instantly from your content – so you only handle the cases that need a person.
Can it speed up our customer onboarding?
Yes. Chatref provides instant answers to common questions, shortening onboarding and getting customers to value faster.
Will it work for our global shoppers?
Chatref covers every region and hour from one set of content. It answers in your brand’s voice, so help stays consistent worldwide.
How does it capture leads from chat?
Chatref tags conversations and identifies warm leads. It hands them off to your team with full context – no lost opportunities.
Can we scale support without adding headcount?
Yes. Chatref handles the high-volume questions, letting your team focus on what matters most.
How does it turn questions into insights?
Chatref mines chats to spot trends. It emails you what to fix next – so you keep improving your support.
What’s the difference between Chatref and a generic chatbot?
Chatref only answers from your content. It resolves issues with custom actions and hands off with context – no dead-end article links.
How does pricing work?
Chatref is pay-as-you-go with no per-seat fees. You only pay for what you use – no surprises.
Get instant answers from your store’s content – free
Sign up for free and let AI handle shopper questions in your brand’s voice.
Part of Chatref for Chatref for Sports Equipment Stores · E-commerce hub · pricing.