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Keep promotions fresh without support delays

Share current deals instantly – no waiting for support. Chatref keeps customers informed with up-to-date promotions, so they apply discounts right away.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Customers ask the same promotion details over and over.

Outdated info

Promotions change fast – your content can’t keep up.

Frustrated customers

Deals aren’t clear – users miss out or give up.

Support overload

Your team spends hours repeating discount details.

Customers find deals instantlySupport handles fewer repeatsNo missed promotionsHappy customers, happy sales

The Chatref solution

Keep promotions sharp with instant answers.

Fig. 1 · Keep promotions sharp with instant answers – AI handles promotion questions from your own content – no dead ends or guesswork

A customer wants a discount but isn’t sure how to apply it. Chatref AI pulls the exact rules from your promotions page and guides them through applying it – all in chat. They complete their purchase. No queue, no wait, no abandoned carts.

Real questions

What Chatref answers here.

AI explains promotions without human help – always up to date.

Customers get discount codes in the chat for their region.

AI directs shoppers to the right page for limited-time offers.

Support sees all promotion chats in one shared inbox.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

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Loved by support teams

Real teams keep promotions moving without delays

How brands turn deal questions into sales with self-serve support

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Customers instantly learn about current deals and how to apply them. No more missed opportunities or support tickets.

Pinehook

Our promotions are now consistently communicated across all regions and languages – no confusion, just sales.

Cardinal CRM
68%

of import questions answered before they reach the team

Chatref handles promotions pay-as-you-go. No extra fees for seasonal chat spikes or staff.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t customers get frustrated with automated responses?

Chatref answers only from your own content – no generic chatbot mistakes. Customers get clear, accurate info about promotions.

What if the AI shares wrong discount details?

Chatref only pulls promotions from your approved content – no made-up info. Wrong answers are rare and easy to fix.

Do we need to train our team?

No training needed. Chatref handles promotions automatically – humans step in only when required.

How do we update promotions quickly?

Just update your content – Chatref instantly uses the latest promotion details.

Won’t importing old content bring in outdated answers?

You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.

How long does setup take?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.

What if my content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.

Can I keep my content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.

Keep promotions fresh – free start

Paste your current offers and let AI share them instantly in chat.

Start for freeTalk to an expert

Part of Chatref for Chatref for Sports Equipment Stores · E-commerce hub · pricing.