Scale support without adding headcount
Chatref answers repeat questions instantly from your own help content – in your brand voice. Keep customers happy without hiring more support staff.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic product, order, and policy questions.
Limited hours
Customers wait longer than they should for answers outside business hours.
Channel chaos
Support lacks a unified way to handle inquiries across email, chat, and social.
Scaling support
Hiring more agents isn’t keeping up with growing customer demand.
The Chatref solution
Scale support without adding headcount.
Your product grows. Support tickets grow with it. Chatref AI answers repeat questions instantly – from your own help content. Your team focuses on the cases that need a human. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut repeat questions in half
How Chatref keeps users moving with self-serve guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our long import guide used to vanish in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users see the exact field mapping steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Imports no longer pile up overnight.
How do I talk to a customer service agent?
Chatref handles simple questions instantly. For complex issues, it connects you to a live agent with full context – no repeating yourself.
How do I contact the Nintendo store?
Chatref integrates with your website to provide instant support. For direct contact, visit the store's official website.
How do I contact Haba USA?
Chatref streamlines support by answering questions instantly from your content. For direct contact, check Haba USA's official website.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Scale support with your own content – free start
Add your help docs and let Chatref answer repeat questions instantly in your brand’s voice.
Part of Chatref for Toy Stores Customer Support · E-commerce hub · pricing.