Turn support chats into actionable insights
See exactly where shoppers get stuck – stop guessing and start improving their experience. Reduce repeat questions with data from real conversations.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same questions about your product or policies.
Slow support
Manual emails and calls take too much time to handle.
Missing insights
You don’t know what confuses shoppers about your products.
Lost leads
No easy way to capture interested shoppers from support chats.
The Chatref solution
Turn shopper questions into sales.
A shopper asks about sizing or materials. AI pulls the exact details from your guides. They buy – no queue, no wait, just instant answers that close the sale.
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your exact help docs.
Resolve ‘Where’s my data?’ with one click – no email loops.
Capture emails of customers asking about CRM moves.
Insights show you where your migration docs fall short.
Under the hood
The features that power it.
Loved by support teams
Teams that cut support volume in half
How SaaS teams keep users moving with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref deflects 60% of our repeat questions. It answers from our own guides – no more 'how do I' emails.
We turn support chats into insights about what confuses users. Now we know exactly where to improve our docs.
of import questions answered before they reach the team
We capture warm leads from every chat. No more lost opportunities – Chatref hands them to sales with full context.
How do I speak to customer support?
Chatref lets shoppers get instant answers from your content – no waiting for emails or calls.
What is the 10 5 3 rule in customer service?
Chatref handles the ‘10’ (quick responses) automatically, so your team focuses on the ‘5’ and ‘3’ (follow-ups).
How do I email unique vintage customer service?
Chatref captures emails from support chats, so you never lose a lead.
Will this work for our rare vintage items?
Yes – Chatref answers from your own product details, so even niche questions get resolved.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Turn chat confusion into clear insights – free start
Paste your help docs and see where customers get stuck.
Part of Chatref for Chatref for Vintage Stores · E-commerce hub · pricing.