24/7 WooCommerce support – without hiring
Your help docs answer customers instantly. No wait times, no outsourcing – just fast, accurate support 24/7.
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Why it matters
The problem this solves.
24/7 demand
Customers expect instant answers – but your team can’t be online around the clock.
Queue clogged
Repeat questions drown your support queue with simple requests.
Brand disconnect
Outsourced support doesn’t know your product or speak your brand voice.
Docs frustration
Customers can’t find answers in your help docs and give up.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ instantly – no new training.
Resolve ‘Where’s my data?’ in chat with one click.
Capture leads from customers asking about CRM moves.
Fix migration gaps with insights from customer chats.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
How brands deflect repeat questions and keep customers moving 24/7
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our FAQ page wasn’t enough. Chatref answers from our full guides – no more 'where do I start' tickets.
Customers get step-by-step help in our voice. No more generic chatbot frustration.
of import questions answered before they reach the team
One set of docs now handles every region and time zone. No more overnight ticket backlog.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it – so you control what’s current.
How fast can I get this running?
Minutes. Add your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content. Covers every region and hour.
Is my content safe with Chatref?
Yes. Your content stays private. It only answers from what you import – never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Same help, just faster and available 24/7.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong during import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Give customers instant WooCommerce help – free
Start for free and let AI answer questions 24/7 using your own help docs.
Part of Chatref for WooCommerce Platforms Support · E-commerce hub · pricing.