Turn WooCommerce questions into instant answers
Build a self-serve hub that resolves issues automatically from your help center content – no more repeating the same answers.
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Why it matters
The problem this solves.
Repeat questions
Support teams waste time answering the same questions over and over.
Slow onboarding
New users struggle to find the exact next step in your help docs.
24/7 demand
Customers expect support at all hours, but your team can’t be everywhere.
Scattered docs
Customers can’t find answers buried in your help center.
The Chatref solution
WooCommerce questions answered instantly.
A shopper asks about shipping rules at 2 a.m. AI scans your WooCommerce help center and gives the exact next step. The sale stays on track – no queue, no wait, no cart left behind. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I set up my store?’ from your help docs instantly.
Resolve ‘Where’s my order email?’ with automated actions – no delays.
Capture leads from ‘Which payment gateway is best?’ questions.
Handoff complex issues to your team with full context.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
How businesses deflect repeat questions with instant, accurate answers from their own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps users need from our help docs. No more 'how do I start' emails clogging the queue.
Users get instant answers from our own guides – no generic chatbot responses. Trust in our product went up.
of import questions answered before they reach the team
One set of content handles every region and time zone. Support tickets no longer pile up overnight.
How does Chatref handle outdated content?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI agent only answers from what you give it – so you control what’s current.
How quick is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does Chatref support different content formats or languages?
Yes. It works with help docs, guides, site pages, and files. Answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your help docs into instant answers – free start
Paste your content and let AI resolve questions automatically in your brand’s voice.
Part of Chatref for WooCommerce Platforms Support · E-commerce hub · pricing.