Faster replies from your WooCommerce docs
Turn your store’s help content into instant answers that resolve customer emails on-brand. Cut reply times – no extra headcount.
Featured on
Why it matters
The problem this solves.
Repeat customer questions
Your team wastes hours answering the same questions about shipping, refunds, or product details.
Slow reply times
Agents spend too long hunting through docs to find answers, stretching response times to days.
Inconsistent replies
New hires take weeks to learn policies, leading to off-brand or confusing responses.
24/7 support gap
Tickets pile up overnight or on weekends, leaving customers waiting.
The Chatref solution
Stop losing customers to simple questions.
A customer hits a snag during onboarding. They ask your widget. AI pulls the exact answer from your help docs. The customer finishes setup, starts paying – no queue, no wait, no churn. Results depend on your content.
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your help docs – no waiting.
‘Where’s my data?’ resolved in-chat – no email back-and-forth.
Leads captured when customers ask about CRM moves.
Insights from chats show what to fix next.
AI covers 24/7 questions – no overnight delays.
Handoffs include order details – agents start ready.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support costs in half
How global SaaS companies scale customer service without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref handles 70% of our routine questions, so my team can focus on complex issues. Our response times dropped by half.
We used to get the same 'how-to' questions daily. Now Chatref deflects them automatically, freeing us to work on bigger projects.
of import questions answered before they reach the team
Chatref’s insights showed us where our docs were confusing. We fixed them, and support tickets dropped by 40%.
Won’t the AI just repeat outdated info from my old docs?
You pick what content to upload. Start with your best guides, then use insights to update anything outdated. The AI only answers from what you give it – so you control what’s current.
How quick is setup during a migration?
Minutes, not hours. Upload your content, drop in one snippet, and your AI starts answering. No coding or complex steps.
What if my content is in different formats or languages?
It works with docs, guides, and files. Answers across languages from one set of content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the switch to AI?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster and more accurate.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong with an import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your help docs into instant replies – free
Add your content, embed the widget, and let AI answer WooCommerce questions in your brand’s voice.
Part of Chatref for WooCommerce Platforms Support · E-commerce hub · pricing.