Instant answers for your WooCommerce store
Get shoppers help in seconds – no phone queues or email waits. AI answers from your own product content, keeping them on-site.
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Why it matters
The problem this solves.
Shoppers abandon carts
Customers leave when they can’t get instant answers to simple questions.
Support burnout
Your team keeps answering the same questions instead of solving real problems.
Off-hours silence
No one’s around to help customers outside business hours – they bounce.
Hidden insights
You don’t know which questions keep coming up or why customers struggle.
The Chatref solution
Instant answers for your WooCommerce store.
A shopper asks about shipping costs. AI pulls the answer from your WooCommerce docs – no dead ends, no guesswork. They get what they need instantly and buy. You keep selling 24/7
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support costs in half
How SaaS teams keep up as their product grows – with less work
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly – from our own help docs. Our team only sees the tricky cases now.
Users get the exact steps they need – no more dead-end article links. Our satisfaction scores jumped.
of import questions answered before they reach the team
One set of guides now handles every region and language. We cut support costs without adding headcount.
Does Chatref replace my existing customer support?
It handles repeat questions automatically – your team focuses on the cases that need a person. Results depend on your content.
How does Chatref handle questions about my product?
It pulls answers from your help docs and guides – so customers get the exact info you’ve already written.
Can Chatref help with order issues?
Yes. It pulls answers from your order policies and hands off to your team with full context for anything unusual.
What if a customer asks something Chatref can’t answer?
It hands off to your team with full chat history – so you pick up right where the conversation left off.
How does Chatref capture leads?
It asks qualifying questions during the chat and tags conversations – so your sales team gets warm leads ready to follow up.
Can Chatref help with onboarding?
Yes. It walks new users through setup steps from your onboarding guides – so they get up and running faster.
Does Chatref work with my existing help desk?
Yes. It integrates with your shared inbox – so your team handles escalated chats alongside regular tickets.
How does Chatref improve over time?
It mines chats for common questions – so you know what to update in your docs next.
Give shoppers instant answers – free start
Paste your product docs and let AI answer questions in your brand’s voice.
Part of Chatref for WooCommerce Platforms Support · E-commerce hub · pricing.