Clear fees and charges instantly
Cut repeat questions about costs with AI that answers in your brand’s voice – backed by your own docs, not generic chatbots.
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Why it matters
The problem this solves.
Repeat fee questions
Customers keep asking about BNPL fees and charges even though you’ve explained it clearly.
Support burnout
Your team spends hours repeating the same fee explanations to frustrated customers.
Frustrated customers
Late fees and interest charges cause confusion and anger, hurting your brand.
Missing guidance
Customers need clear steps to avoid extra charges but can’t find them.
The Chatref solution
Clear fees and charges instantly.
A customer wonders about a fee. Chatref pulls the exact answer from your pricing docs. They get clarity without waiting. Your team focuses on complex cases.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat fee questions by half
How brands resolve BNPL inquiries instantly – no more article links or dead ends
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers BNPL fee questions instantly from our own help docs – no more sending users to articles they won’t read. Our team only sees the tricky cases.
New customers now onboard faster because Chatref walks them through fee structures in our brand’s voice. Fewer 'how much does this cost?' emails.
of import questions answered before they reach the team
One set of content handles all regions and time zones. Fee questions resolve 24/7 without adding headcount or translating docs.
Won’t customers still need to speak to a human for fee explanations?
Chatref resolves most fee questions instantly. Humans only handle complex cases – with full context.
How do I know the AI explains fees correctly?
Chatref answers only from your own content – no made-up responses.
What if customers ask about fees not in our docs?
Chatref flags unknown questions for your team to review and add to the knowledge base.
Isn’t this just another chatbot that links to articles?
Chatref resolves fee questions directly – not dead-end article links.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites or coding.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Clear fee questions instantly – free start
Paste your docs and let AI answer in your brand’s voice.
Part of Chatref for BNPL Customer Service · Financial Services hub · pricing.