Automate BNPL fraud and security support
Deflect repeat questions instantly from your own content – no guesswork, just accurate help. Scale support without adding agents or sacrificing accuracy.
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Why it matters
The problem this solves.
Repeat fraud questions
Customers keep asking the same security and fraud questions over and over.
Slow dispute resolution
Your team spends too much time manually resolving transaction disputes.
Manual fraud reports
Agents waste time on fraud reporting that could be automated.
Weak account security
Customers don’t know how to properly secure their accounts.
The Chatref solution
Automate BNPL fraud and security support.
Customers ask about fraud checks or security. AI pulls answers from your guides – not the web. It resolves issues, then hands off to humans with full context. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams stop fraud questions before they start
How BNPL businesses keep users secure with instant, accurate help
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref deflects common fraud questions before they reach our team. Users get answers from our own security guides – no more made-up responses.
Transaction disputes resolve faster now. Chatref pulls the exact steps from our policy docs – no back-and-forth with agents.
of import questions answered before they reach the team
Our one fraud guide now handles every region. Support requests dropped during peak shopping hours.
Won’t outdated content mess up my AI agent?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with different content formats or languages?
Yes. It handles help docs, guides, site pages, and files in multiple languages – all from one set of imported content.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content – customers get the same help, just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Stop fraud questions before they start – free
Try Chatref today and let AI answer from your own content in seconds.
Part of Chatref for BNPL Customer Service · Financial Services hub · pricing.