Turn support chats into sign-ups
Capture warm leads effortlessly with Chatref. Our AI agents answer questions in your brand’s voice – then hand off to humans with full context.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic setup and trading questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Losing sign-ups
Customers abandon signup flows when they can’t get instant answers.
Global support gap
You can’t provide 24/7 help across time zones with your current team.
The Chatref solution
Keep answers alive during product changes.
A customer asks about a feature that just launched. AI pulls the exact steps from your latest guide. They finish setup – no queue, no wait, no churn to confusion.
Real questions
What Chatref answers here.
Auto-answer ‘How do I set up my account?’ with your own guide.
Capture lead details when a user asks about trading fees.
Hand off complex questions to humans with full chat history.
Provide instant answers in your brand’s voice, 24/7.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
How Chatref deflects repeat questions with answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps users need from our guides – no more 'how do I start' emails.
Users get the exact steps from our docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from your content.
How fast is setup during a migration?
Minutes. Upload your content, add one snippet, and your AI starts answering. No coding or waiting.
Does it work with content in different formats?
Yes. It handles help docs, guides, site pages, and files across languages from one set of imported content.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content, so help stays consistent and fast.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Turn chats into sign-ups – free start
Paste your help docs and let AI capture leads while resolving questions instantly.
Part of Chatref for Crypto Exchange Support · Financial Services hub · pricing.