Cut crypto support questions in half – AI answers traders instantly from your own content.
Traders get stuck on deposits, withdrawals or policies. Chatref answers from your docs – right in the exchange – so support scales with trading volume.
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Why this matters
Support gets stuck on repeat questions
Your team burns time answering the same setup, import, and permission questions. Chatref answers them instantly from your own content – so humans handle only the cases that need a person.
Same questions daily
Your team wastes hours answering setup, import, and permission questions over and over.
Work stops, queues grow
Admins get pulled away from product work as tickets pile up and users stall.
No warm leads captured
Valuable signals from support chats slip away uncaptured.
What you get
Four wins for CRM teams
The big picture
Crypto support? AI answers traders instantly from your own content – in their 24
How it works
Turn your help docs into instant answers
Feed Chatref your guides and FAQs once. It learns them and answers questions 24/7 – so your team only handles cases that need a real person.
Add your help docs and guides Upload setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop the Chatref widget Embed it in your support page. Now AI agents answer traders instantly from your content.
AI answers trader questions Questions about contacts, pipelines, or permissions resolve instantly in the chat – no dead-end links, no digging through docs.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
SaaS support
Find your industry
One AI agent that answers the questions your customers actually ask – across every tool and language.
Real questions
Crypto support questions answered instantly
Answer 'How do I withdraw funds?' in seconds from your guides.
Resolve 'Why is my trade stuck?' instantly with policy details.
Capture leads when traders ask about premium features.
Tag support requests by trading pair or issue type.
Crypto support wins
Cut crypto support questions in half – instantly
AI agents answer traders from your own content, reducing repeat questions and scaling support. Turn chats into insights – effortless lead capture too. **S
The math
Turn support into profit – not more tickets
Every chat that Chatref handles is a ticket you don’t pay for. It answers routine questions from your own content, letting your team focus on what matters. Results depend on your setup.
- Deflect repeat questions before they hit the queue
- Cut first-response time from hours to seconds
- Scale support globally without adding headcount
- Turn chats into warm leads for sales
- Free admins from routine questions
- Fix the docs causing the most confusion
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will the AI understand crypto-specific terms?
Chatref grounds answers in your own content – if it's in your guides, the AI will answer it accurately.
What happens during high trading volume spikes?
Chatref scales automatically – no need to hire seasonal support staff.
Can it handle multi-language trader inquiries?
Yes – Chatref answers from one set of content in any language.
How do I know which support requests need human attention?
Chatref tags and prioritizes chats so your team handles only what needs a person.
Will it invent answers about our product?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our product docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
Bring Chatref to your crypto exchange support.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Financial Services support hub · see pricing.