Scale support without adding headcount
Chatref answers traders instantly from your guides. It handles the routine – so humans focus on what matters.
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Why it matters
The problem this solves.
24/7 trader demand
Traders expect instant answers about deposits, withdrawals and fees – even at 3am.
Growing support costs
Support costs grow faster than trading volume.
Repeat questions
Human agents waste time on repeat questions about basic features.
Frustrated traders
Traditional chatbots just link to help docs – leaving traders frustrated.
The Chatref solution
Keep answers alive during product changes.
A customer hits a snag after an update. They ask Chatref. AI pulls the exact next step from your latest release notes. The issue resolves. They stay productive – no queue, no wait, no frustration.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams resolve more questions instantly
How Chatref cuts support volume with answers grounded in your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of trader questions instantly using our own guides. No more repeating basic setup steps.
We handle more support volume without adding agents. Chatref deflects repeat questions before they reach our team.
of import questions answered before they reach the team
Traders get instant answers 24/7 across all time zones. One set of content covers every region.
Will Chatref replace our human support team?
No – it handles routine questions so your team focuses on complex cases. Results depend on your content quality.
Can Chatref handle 24/7 support across timezones?
Yes – it answers questions instantly, any time of day.
What if Chatref gives wrong advice?
It only answers from your own content – it won’t make things up.
How do we capture leads from support interactions?
Chatref tags conversations and captures warm leads automatically.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates needed.
How long does setup take during a migration?
Minutes. Upload your content, drop in one snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web.
Scale support as your product grows – free start
Try Chatref with your own content and see how it handles questions instantly.
Part of Chatref for Crypto Exchange Support · Financial Services hub · pricing.