Give crypto users instant answers 24/7
Chatref handles common questions automatically. Your team tackles only the tricky cases – with full chat history.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – your team is stuck in a loop.
24/7 support strain
Human agents can’t be available everywhere, all the time.
Outdated docs
Keeping help content current across regions is a constant battle.
Dead-end articles
Chatbots just link to help docs – users are left stranded.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – AI answers from your docs instantly.
‘Where’s my data?’ – One click resolves it in the chat.
Capture leads from customers asking about CRM moves.
Fix gaps spotted in chat insights – no guesswork.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support costs in half
How Chatref keeps users moving with instant answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users see the exact field mapping steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Imports no longer pile up overnight.
Won’t users still need to talk to a human?
Chatref resolves most questions automatically. Humans handle only the tricky cases – with full chat history.
What if the AI gives wrong answers?
Chatref only answers from your own content. It won’t make things up.
Do we need to hire more agents as we grow?
Chatref scales with you. Pay only for what you use – no per-seat fees.
How do we keep help docs updated across regions?
Chatref uses one set of content for all regions. Update once – help everyone.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates. Your AI agent only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Give crypto users instant answers 24/7 – free
Start for free and let AI handle common questions in your brand’s voice.
Part of Chatref for Crypto Exchange Support · Financial Services hub · pricing.