Free your coordinators from daily family call-backs.
Families ask the same questions every morning — who is coming, what time, and what services are included. Chatref answers from your agency content before they pick up the phone.
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Why it matters
The problem this solves.
The challenge
Families call repeatedly for the same schedule and service information coordinators have already shared.
What it costs
Those routine calls crowd out new-client intake and referral follow-up — the work that grows the agency.
The Chatref way
Chatref answers schedule and service questions from your content so coordinators stay on intake.
The Chatref solution
How Chatref handles family Q&A.
A family member visits your agency website with a question about the visit schedule or caregiver assignment. Chatref answers from your own service descriptions and FAQs — instantly, any hour. The coordinator only steps in when the situation needs human judgment.
Real questions
What Chatref answers here.
Who is my mother's assigned caregiver this week?
What time does the morning visit start on Tuesday?
What tasks does the caregiver help with?
How do I request a different visit time?
Does the caregiver help with meal preparation?
Who do I call if the caregiver is running late?
Loved by support teams
Home health agencies, giving families answers without coordinator call-backs.
How agencies use Chatref to answer the daily family questions that used to fill the coordinator's morning.
Our coordinators used to spend two hours every morning answering the same schedule and service questions. Chatref handles those from our own guides now, and the team finally has time for new-client intake.
Families get caregiver and visit information at 9 p.m. without calling. The feedback from family members has been overwhelmingly positive.
It answers schedule and service questions from our content, in our voice. Families trust the answers because they match what we've told them.
of family Q&A answered before reaching the coordinator queue
One widget handles Q&A for our English and Spanish-speaking families. Call volume dropped noticeably in the first month.
Can the chatbot tell a family member who their assigned caregiver is?
Chatref answers from the content you provide. If your caregiver assignment information is in your guides, it answers from that — otherwise, it routes to your coordinator with full context.
What if a family asks a question our content doesn't cover?
Chatref hands the conversation to your intake team with the full chat history, so the family never has to explain themselves again.
Will families be comfortable using a chat widget for care questions?
Most families prefer getting an instant answer at any hour to waiting on hold. The widget is straightforward and works on any device.
Can we use it to answer questions in Spanish?
Yes. Chatref supports up to 11 languages from the same content set, so Spanish-speaking families get the same quality of answer.
How do we update the answers when our policies change?
Update your source documents and refresh Chatref's knowledge base — it re-indexes in minutes and the new answers go live immediately.
Give every family instant answers, day or night.
Upload your service guides and caregiver FAQs, drop in one snippet, and let Chatref handle the daily Q&A — so your coordinators focus on growing the agency. Free to start.
Part of Chatref for Home Healthcare · Healthcare hub · pricing.