Serve every family in the language they speak.
Home health serves diverse communities — but most agencies can only answer fluently in English. Chatref answers family questions in Spanish and up to 10 other languages from the same content your English-speaking families use.
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Why it matters
The problem this solves.
The challenge
Spanish-speaking families can't get accurate service information without a bilingual coordinator available.
What it costs
Language barriers delay intake, create miscommunication, and push families to agencies that serve them better.
The Chatref way
Chatref answers in Spanish and other languages from your own content — no bilingual hire, no translation delay.
The Chatref solution
How Chatref serves multilingual families.
A Spanish-speaking family visits your agency website and asks about services in Spanish. Chatref answers from your own service descriptions and caregiver policies — without a separate content set. If the conversation needs a coordinator, it hands off with full context.
Real questions
What Chatref answers here.
¿Tienen cuidadores que hablan español?
¿Qué servicios ofrecen para personas mayores en casa?
¿Cuánto cobran por hora de cuidado en el hogar?
¿Cubren mi área?
¿Cómo solicito un cuidador para mi madre?
¿Atienden los fines de semana?
Loved by support teams
Home care agencies, reaching families in every language they speak.
How agencies use Chatref to serve Spanish-speaking and non-English families from a single content set.
We serve a majority Spanish-speaking community but couldn't afford a bilingual coordinator on every shift. Chatref answers family questions in Spanish from our own guides — families get the same quality of answer our English-speaking clients receive.
Spanish-speaking families now contact us and get accurate service information the same day. Intake for this community has improved significantly.
One content set covers our English, Spanish, and Portuguese-speaking families. We retired the bilingual call-back queue.
languages served from a single set of agency content
Our Spanish-speaking family intake completion rate improved after we added the multilingual widget.
Do I need to translate my content into Spanish for this to work?
No. Chatref translates your existing English-language content on the fly — you maintain one set of guides in English.
Which languages does Chatref support?
Up to 11 languages including Spanish, Portuguese, French, and others. Contact us for the full current list.
Are the Spanish answers accurate to our specific services?
Yes. Chatref translates your own content — it does not substitute generic information for agency-specific details.
What if a Spanish-speaking family needs to speak with a coordinator?
Chatref routes the conversation to your coordinator's shared inbox with full context — in the language the family used.
Can we add more languages later?
Yes. Language support is configured in your Chatref settings — no new content set required to add a language.
Serve every family in the language they speak.
Upload your service guides once and let Chatref answer family questions in Spanish and 10 other languages — free to start.
Part of Chatref for Home Healthcare · Healthcare hub · pricing.