Answer non-medical care questions before families call.
Families want to know exactly what companion care and personal care include before they commit. Chatref answers from your own service descriptions so your coordinator's first call is about next steps, not basics.
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Why it matters
The problem this solves.
The challenge
Families ask the same basic questions about what non-medical care includes before they're ready to inquire.
What it costs
Coordinators spend time on FAQ calls that could be answered by the content already on your website.
The Chatref way
Chatref answers non-medical care FAQs from your service descriptions so coordinators focus on qualified prospects.
The Chatref solution
How Chatref handles non-medical care FAQs.
A family visits your site asking what personal care or companion care includes. Chatref answers from your service descriptions — bathing assistance, meal preparation, housekeeping, companionship — and collects contact details when the family is ready to take the next step.
Real questions
What Chatref answers here.
What does non-medical home care include?
Can a caregiver help with bathing and dressing?
Does your agency provide companion care?
Will the caregiver help with cooking and housekeeping?
What is the difference between companion care and personal care?
Can I get non-medical home care for just a few hours a week?
Loved by support teams
Non-medical care agencies, answering service FAQs without coordinator call-backs.
How agencies use Chatref to handle companion care and personal care questions before they reach the phone.
Our coordinator used to spend an hour a day explaining what non-medical care includes. Chatref handles those FAQs from our service descriptions now — the coordinator's time goes to families who are ready to sign.
Families arrive at the first coordinator call already knowing what we offer. The conversations are shorter and more productive.
It answers in our words, from our service descriptions. Families trust the answers because they match our brochures.
of non-medical care FAQs answered before reaching the coordinator
Spanish-speaking families get the same accurate FAQ answers from the same content set. No separate workflow needed.
Will Chatref only answer what our service descriptions cover?
Yes. Chatref answers from the content you upload — your service descriptions, caregiver task lists, and FAQ documents. It does not draw on outside sources.
Can it explain the difference between our service tiers?
Yes — if your guides cover your service tiers, Chatref explains them clearly and consistently.
What if a family asks about a service we don't offer?
Chatref answers honestly from your content and routes the conversation to your coordinator if the family needs more help.
Can it support Spanish-speaking families?
Yes. Chatref supports up to 11 languages from the same content set — no separate setup required.
How do I update the answers when our service offerings change?
Update your service description documents and refresh the knowledge base. New answers go live in minutes.
Let your service descriptions answer for you.
Upload your non-medical care service guide, drop in one snippet, and let Chatref handle the FAQ calls — free to start.
Part of Chatref for Home Healthcare · Healthcare hub · pricing.