Serve every patient in the language they are most comfortable with.
A significant share of DME patients communicate in Spanish or other languages. Chatref detects the language and answers in kind from your own content – so no patient falls through the cracks because of a language barrier.
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Why it matters
The problem this solves.
The challenge
Spanish-speaking patients can't get product or order help in their language.
What it costs
Language barriers cause drop-off, missed reorders, and inequitable support experiences.
The Chatref way
Chatref switches language automatically and answers from your content in the patient's own language.
The Chatref solution
How Chatref serves multilingual patients.
A Spanish-speaking patient visits your site and asks about reordering their incontinence supplies. Chatref detects the language, responds in Spanish, and answers from your reorder and product content – the same quality answer as an English speaker would receive, without a
Real questions
What Chatref answers here.
¿Puedo pedir de nuevo mis suministros de CPAP este mes?
¿Cuándo llegará mi silla de ruedas?
¿Qué documentos necesita mi médico para la autorización previa?
Does this medical supply company have Spanish-language support?
How do non-English-speaking patients get help ordering home medical equipment?
¿Tienen catálogos de productos en español?
Loved by support teams
DME teams, serving every patient – regardless of language.
How medical equipment suppliers use Chatref to give Spanish-speaking and non-English patients equitable support.
A third of our patients are Spanish speakers and they were getting a worse experience than English speakers – longer waits, more drop-off. Chatref answers in Spanish from our own guides and the gap closed immediately after we went live.
Spanish-speaking patients can now ask about reorders and documentation in their own language at any hour. Reorder completion from that cohort has improved every month.
It answers product and order questions from our catalogue in Spanish without any extra content effort from us. The same guides serve everyone.
languages supported from one set of your guides
We serve patients across three states with very different language mixes. One Chatref installation now covers all of them without any additional staffing.
Which languages does Chatref support for DME patients?
Chatref supports up to 11 languages, including Spanish. It detects the language the patient uses and responds in kind from your existing content – no separate translated knowledge base needed.
Do I need to translate my guides and catalogue into Spanish?
No. Chatref answers from your existing English content and responds in the patient's language. You add your guides once and they serve all languages.
Will the quality of Spanish answers match English answers?
Yes. The same knowledge base powers answers in every language, so Spanish-speaking patients receive the same accuracy and completeness as English speakers.
What if a Spanish-speaking patient needs a human team member?
Chatref escalates to your shared inbox with full chat context in Spanish, so your team member can review the conversation and respond appropriately.
How quickly can we go live?
Minutes. Load your existing guides and catalogue, drop the widget on your site, and multilingual support is active immediately – no extra configuration needed.
Give every patient the same quality support – in their own language.
Load your guides once and Chatref serves Spanish-speaking and non-English patients automatically, around the clock – free to start.
Part of Chatref for Medical Equipment Suppliers · Healthcare hub · pricing.