Capture every study inquiry — day or night.
Interested participants browse ClinicalTrials.gov at midnight. Chatref captures their inquiry, answers their first questions, and holds their interest until your coordinator is free.
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Why it matters
The problem this solves.
The challenge
Study interest peaks outside office hours. A phone number and contact form capture almost none of it.
What it costs
Candidates who don't reach a person call a competing site. Enrollment timelines slip.
The Chatref way
Chatref answers, asks initial eligibility questions, and queues the lead for coordinator follow-up — all without staff.
The Chatref solution
How Chatref captures study inquiries 24/7.
A visitor lands on your study page at any hour, asks about eligibility or compensation, and Chatref answers from your own study content, collects their contact details, and queues them as a pre-screened lead for the coordinator team to action in the morning.
Real questions
What Chatref answers here.
How do I express interest in this study?
Is the study still enrolling new participants?
What happens after I submit my information?
Can I join if I live outside the study area?
How quickly will someone contact me?
Can I sign up for more than one study?
Loved by support teams
Clinical sites, turning after-hours interest into enrolled participants.
How sites use Chatref to capture and hold candidate interest when coordinators aren't available.
Chatref took over the after-hours inquiry calls and the eligibility pre-screening that used to fill our coordinator's mornings. Our team now spends their time on candidates who are actually likely to qualify — screening visit slots stopped going to waste.
Potential participants used to call, hit voicemail, and never follow up. Now Chatref captures their interest at midnight and delivers a pre-screened lead to the team by morning.
It answers participant FAQs from our own protocol docs, in plain language. Most candidates get everything they need to decide before they ever speak to a coordinator.
of study inquiries captured and pre-screened before coordinator involvement
One widget handles Spanish and English inquiries across three concurrent studies. We stopped losing community-based candidates to language barriers.
Can Chatref capture inquiries outside office hours?
Yes. It runs continuously, so any visitor who arrives after hours can express interest, ask questions, and be queued as a lead for the coordinator team.
What information does it collect from an interested participant?
Whatever you configure — name, contact details, preferred contact time, and any initial eligibility questions you want asked at the point of inquiry.
How does the coordinator receive the lead?
Via the shared inbox, with the full conversation transcript — questions asked, answers given, and contact details — so no repeat intake interview is needed.
Does it work on our existing study page?
Yes. A single embed snippet drops into any web page and the widget is live within minutes.
What if the participant asks something not in our study content?
Chatref tells the participant that a coordinator will follow up and captures the question so the team can address it on the call.
Can it handle inquiries for multiple studies at once?
Yes. Conversations are tagged by protocol so coordinator queues stay separate even when multiple studies share one widget.
Stop losing candidates to after-hours voicemail.
Add your study content, drop in one snippet, and let Chatref capture every inquiry around the clock — free to start.
Part of Chatref for Clinical Trial Sites & CROs · Healthcare hub · pricing.