Serve every patient in the language they trust.

Language barriers cause missed visits and lost patients. Chatref supports 11 languages from one set of your guides so every patient gets the same quality answer, in their own language.

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Why it matters

The problem this solves.

The challenge

Virtual care attracts patients across languages, but most support teams can only serve in English.

What it costs

A patient who cannot get visit-prep or scheduling help in their language drops off before completing a visit.

The Chatref way

Chatref answers in up to 11 languages from one knowledge base – no extra content or interpreter costs.

11-language coverageNo interpreter costsMore completed visitsWider patient reach

The Chatref solution

How Chatref delivers multilingual support.

Fig. 1 · How Chatref delivers multilingual support – from one knowledge base to 11 languages

Real questions

What Chatref answers here.

Can I get telehealth support in Spanish?

Does this platform offer help in languages other than English?

¿Cómo pruebo mi cámara antes de la consulta?

我如何重新安排我的远程医疗预约？

كيف أنضم إلى جلسة الرعاية الافتراضية؟

Comment puis-je tester ma caméra avant ma consultation?

Under the hood

The features that power it.

Multilingual

Help customers in 11 languages, automatically.

Knowledge Base

Teach your agent everything your business knows.

AI Agents

Your own AI assistant, trained on your business.

Omnichannel

One agent answering across web, Slack, email, and more.

Solve the next job too.

See all of them on the Telehealth Platforms hub.

Patient Onboarding Chat for Telehealth Platforms

After-Hours Patient Support for Telehealth

Tech Setup Support for Virtual Visits

View all Telehealth Platforms solutions

Loved by support teams

Telehealth teams, serving every patient in their language.

How platforms use Chatref to break language barriers in virtual care support.

We serve a large Spanish-speaking patient population but had no Spanish-language support beyond a translated FAQ page. Chatref answers visit-prep and billing questions in Spanish from our own content and our ops team no longer needs to find bilingual cover.

Northwind Analytics

Patients who previously dropped off because they could not navigate setup in English now complete their first visit. Multilingual support made that possible.

Pinehook

One knowledge base, 11 languages. We updated our visit guides once and every language got the new content instantly.

Cardinal CRM

languages served from a single knowledge base, with no extra content work

We retired our after-hours interpreter service and redirected that budget. Chatref covers the routine questions in every language we need.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Which languages does Chatref support?

Up to 11 languages from one knowledge base. Contact us for the current full list.

Do we need to translate our help content for each language?

No. Chatref answers in the patient's language from your existing content – no separate translated versions needed.

Can it hand off to a bilingual agent if needed?

Yes. The full chat history – including the language used – is passed to your shared inbox so the right agent can continue.

How accurate are the multilingual answers?

Answers are grounded in your guides and generated in the patient's language. You can review any chat in your dashboard at any time.

Make language a non-issue for every patient.

Point Chatref at your guides, drop in one snippet, and serve patients in 11 languages from one knowledge base – free to start.

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Part of Chatref for Telehealth Platforms · Healthcare hub · pricing.