Scale legal support without adding headcount
Deflect repeat questions instantly with answers grounded in your own legal content. Keep clients engaged – in your brand’s voice.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic legal questions over and over.
Slow onboarding
New clients struggle to find the exact next step in your help docs.
Support overload
Your team can’t keep up with increasing client inquiries.
No insights
You lack data on common client questions and pain points.
The Chatref solution
Scale legal support without adding headcount.
Clients ask questions about your services or legal processes. AI answers instantly from your guides, FAQs, and past cases. Humans step in only for complex matters. Scale support effortlessly – no more repeating answers or hiring more staff.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Business Corporate Law hub.
Loved by support teams
Scale legal support with your own content
How teams reduce onboarding time and deflect repeat questions automatically
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our common legal questions instantly – all from our own guides. No more made-up answers.
Clients get accurate onboarding steps without waiting. Our team handles only the complex cases.
of import questions answered before they reach the team
We capture warm leads directly from support chats. Insights from questions help us improve our services.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it handle multiple content formats or languages?
Yes. It works with docs, guides, and files in any language – all from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – no web searches or data sharing.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Stop repeating yourself – free start
Paste your legal content and let AI answer clients instantly in your brand’s voice.
Part of Chatref for Chatref for Business Corporate Law · Legal Services hub · pricing.