Scale legal support without adding headcount
Deflect repeat questions instantly with answers pulled from your own legal guides. No outdated PDFs or misguided searches – just the right answer, every time.
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Why it matters
The problem this solves.
Repeat legal questions
Your team keeps answering the same basic questions about legal processes.
Outdated guides
Clients struggle to find answers in outdated or hard-to-navigate legal guides.
Scaling support
Keeping up with client inquiries as your firm grows is challenging.
Practice area silos
Managing client inquiries across different practice areas is complex.
The Chatref solution
Scale legal support without adding headcount.
Clients ask about contracts, compliance or billing. AI pulls the exact answer from your legal guides. Complex cases route to humans with full context. Scale support without hiring more staff.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Business Corporate Law hub.
Loved by support teams
Legal teams resolve questions instantly
How firms scale support with their own guides – no added headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Clients get instant answers from our legal guides, 24/7. No more waiting for office hours or generic advice.
Reduce repetitive questions so your team focuses on high-value work. Chatref handles the routine inquiries.
of import questions answered before they reach the team
Scale support across practice areas without adding headcount. One agent covers everything from contracts to litigation.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Deflect repeat questions – free start
Paste your legal guides and let AI answer clients instantly in your brand’s voice.
Part of Chatref for Chatref for Business Corporate Law · Legal Services hub · pricing.