Keep your cases moving smoothly
AI handles routine conveyancing questions – so your team focuses on complex issues. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same support questions over and over.
Slow onboarding
New users struggle to find the exact next steps in your help docs.
High-demand periods
Support tickets pile up when demand spikes.
Regional nuances
Keeping up with regional legal requirements is tough.
The Chatref solution
Scale support as you grow.
Chatref deflects repeat questions before they hit your queue. AI answers from your docs, guides and site – not the web. When it can’t resolve a chat, it hands off to humans with full context. No dead-end article links. No made-up replies. Just **faster onboarding and smoe
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your existing docs – no extra work.
Customers resolve ‘Where’s my data?’ in chat with one click – no back-and-forth.
Capture leads from users asking about CRM moves – no forms needed.
Fix gaps in your migration guides based on chat insights – no guesswork.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How brands deflect support tickets with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers our most common questions from the exact steps in our guide – no more 'how do I...' emails. Our team focuses on the hard cases.
Users get the exact field mapping steps from our docs, not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of content now handles every region and time zone. No more overnight ticket piles.
Won’t outdated content ruin my AI agent’s answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or waiting.
Does Chatref work with content in different formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content.
Is my old content safe with Chatref?
Yes. Your content stays private. Chatref only answers from what you import – never the web.
Will customers notice a change in support?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What happens with failed imports?
It lists common reasons from your docs and hands off to your team for anything unusual.
Does Chatref help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Keep cases moving smoothly – free start
Try Chatref now and let AI handle routine questions in your brand’s voice.
Part of Chatref for Chatref for Conveyancers · Legal Services hub · pricing.