Turn client chats into actionable insights
Mining conversations for improvements – no surveys. Chatref learns from real feedback to show you exactly what to fix next.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over, slowing everything down.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
You don’t know which questions trip customers up most.
The Chatref solution
Scale support without adding headcount.
Clients ask the same questions over and over. Chatref deflects them instantly from your help docs, guides or site – no dead-end links. AI resolves issues in your brand's voice. Humans take over only when needed, with full context.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ with one click in chat – no email loops.
Capture warm leads from CRM migration questions.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repetitive questions by half
How Chatref turns your own guides into instant answers – no surveys or setup fees
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref mines our docs to spot trends in import questions. Now we know exactly what to clarify next – no surveys needed.
Users get the exact import steps from our own guide. No more generic web advice – trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region. Imports no longer pile up overnight – our team stays lean.
Won’t outdated content confuse the AI?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or waiting.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, showing the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn chats into actionable insights
Start free – no surveys, just real conversations.
Part of Chatref for Chatref for Conveyancers · Legal Services hub · pricing.