Keep clients happy with fast, reliable support
Chatref answers instantly in your brand’s voice – no rebuilds, no downtime. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same support questions over and over.
Slow onboarding
New users get stuck because they can’t find the exact next step in your help docs.
Global support
Keeping up with client inquiries across different time zones is tough.
Lead capture
Managing leads and support in one place is a hassle.
The Chatref solution
Scale support without adding headcount.
Chatref deflects common support questions before they reach your team. AI answers from your own docs – no made-up replies or dead-end links. Human handoff happens only when needed, with full context. Scale support as your product grows – without hiring more people.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref helps scale your team’s knowledge without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails. Users get what they need instantly.
Our product trust went up when Chatref showed users the exact field mapping steps from our own docs – not generic advice.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. No more overnight support pile-ups.
Will Chatref understand our product’s unique terms?
Yes. Chatref learns from your own content – guides, FAQs, and site. It answers in your brand’s voice using only the information you provide.
What if a question is too complex for AI?
Chatref hands off to a human with full context. Your team handles only the cases that need a person.
How does Chatref handle different time zones?
Chatref operates 24/7, providing instant answers. One set of content covers every region and hour.
Can Chatref capture leads from inquiries?
Absolutely. It captures warm leads, tags conversations, and turns questions into insights for your team.
Won’t outdated content cause bad answers?
You choose what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding.
Does it work with different content formats or languages?
Yes. Chatref works with help docs, guides, site pages, and files across languages from one set of imported content.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Keep clients happy with fast support – free start
Paste your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for Conveyancers · Legal Services hub · pricing.