Turn support chats into insights
Discover what clients struggle with to streamline your process. Scale support without adding headcount – AI handles repeat questions.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which steps confuse customers most.
Support scaling
Hiring more agents isn’t keeping up with growing demand.
The Chatref solution
Scale support as your product grows.
Prospects ask the same questions over and over. Your team burns time repeating answers. Chatref deflects repeats before they hit the queue. AI pulls answers from your own content – no dead ends, no guesswork. Humans take over only when needed. Scale support without adding **h
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by 50%
See how brands scale support with their own content – no extra staff needed.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails. Users get answers instantly.
Trust in our product went up when users saw steps from our own docs – not generic advice.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. No more overnight question piles.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it – so outdated content stays out of play.
How quick is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no fuss.
Does it work with different content formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – keeping your team covered.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong with imports?
It lists common issues from your docs and hands off to your team for anything unusual – with full context.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Turn support chats into insights – free start
Discover what clients struggle with and streamline your process.
Part of Chatref for Chatref for Conveyancers · Legal Services hub · pricing.