Securely share case evidence with AI-powered answers
Organize and share evidence securely while reducing repetitive questions. Chatref instantly answers from your case files – freeing you to focus on strategy.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same support questions over and over, draining your team.
Slow onboarding
New users get stuck in your docs and can’t find the right next step.
Global support
You need to cover every region and time zone with one set of content.
No lead capture
You miss out on warm leads buried in support chats.
The Chatref solution
Keep answers alive during case changes.
A client asks about a case detail during updates. AI pulls the answer from your files. They get what they need instantly – no queue, no wait, no lost time to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repetitive case questions by half
How firms reduce time spent on repetitive case-related queries with AI-powered answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact case details from our own files – no more digging through emails or documents. Clients get answers instantly, and we save hours every week.
Our team used to spend 20% of their time answering the same questions about case procedures. Now Chatref handles those, and they focus on what matters.
of import questions answered before they reach the team
Sharing evidence with clients used to be a hassle. Now we securely share case files and documents in one place, keeping everything confidential.
Won’t importing old content bring in outdated answers?
You control what’s imported. Start with your best guides, then use insights to update what needs fixing. Your AI only answers from your content.
How fast is setup during migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering. No coding or rewrites needed.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, and files – answering across languages from one set of imported content.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off unusual cases to your team with full context.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Stop repeating case details – start for free
Add your files and let AI answer questions instantly from them.
Part of Chatref for Chatref for Criminal Defense · Legal Services hub · pricing.