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Deflect repeat policy questions instantly

Chatref answers harassment reporting questions from your existing docs – freeing your team for high-value work.

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Why it matters

The problem this solves.

Repeat policy questions

Your team wastes time explaining the same policies over and over.

Policy confusion

Clients struggle to find clear answers about harassment policies on your site.

Lost in transition

Clients get lost between your website and support inbox.

Policy updates

Re-training the whole team is a hassle when policies change.

Deflect repeat policy questionsHandle only complex casesAuto-refresh policies in chatTrack confusing policies to fix

The Chatref solution

Resolve policy questions instantly.

Fig. 1 · Resolve policy questions instantly – AI answers harassment policy questions from your own content – no dead ends or guesswork

An employee asks about reporting. Chatref pulls the exact next steps from your policy docs. They file a report – no queue, no wait, no uncertainty.

Real questions

What Chatref answers here.

'How do I switch CRMs?' – answered instantly from your docs

'Where’s my data?' – resolved in chat with one click

Capture leads asking about CRM moves

Fix migration gaps from chat insights

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Employment Law Support hub.

Leave policies answered instantly

Benefits questions handled 24/7

Wage & hour queries resolved fast

Discrimination concerns addressed

Termination steps clarified

View all Employment Law Support solutions

Loved by support teams

Teams cut policy questions in half

How Chatref keeps users moving with instant, accurate answers

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Clients find policy answers instantly – no support ticket needed. Our team handles only the complex cases that need a lawyer.

Pinehook

Policy updates auto-refresh in chat – no re-training needed. Our content stays accurate without lifting a finger.

Cardinal CRM
68%

of import questions answered before they reach the team

Track which policies confuse clients most – fix them next. Our support queue got smarter overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t importing old content just bring in outdated answers?

You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.

How long does setup take during a migration?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.

What if my old content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.

Will customers notice the migration?

No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.

Can it handle questions about our import format?

Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.

What about failed imports?

It lists common reasons from your docs and hands off to your team with full context for anything unusual.

Deflect repeat policy questions – free start

Try Chatref today and let AI handle your employment law support instantly.

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Part of Chatref for Employment Law Support · Legal Services hub · pricing.