Automate leave policy support instantly
Chatref answers employment questions from your own docs. Your team handles only the cases that need a human, with full context.
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Why it matters
The problem this solves.
Repeat leave questions
Your team keeps answering the same basic PTO and FMLA inquiries over and over.
Slow onboarding
New hires can’t find the exact next step in your leave policies and give up.
24/7 coverage
You can’t answer every employment law question instantly, all day and night.
The Chatref solution
Automate leave policy support instantly.
An employee asks about parental leave. AI pulls the exact policy from your docs and resolves it instantly. No queue, no wait, just fast answers that keep work moving.
Real questions
What Chatref answers here.
Answer ‘How does FMLA work?’ instantly from your docs – no new training.
Explain PTO rules clearly in the chat – no human needed.
Clarify leave policy steps without support tickets.
Deflect repeat questions about employment laws.
Under the hood
The features that power it.
Loved by support teams
Real teams cut leave policy questions in half
How Chatref keeps your team focused on what matters most
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Leave policy questions used to flood our inbox. Now Chatref answers 80% from our own docs – no more made-up responses.
One set of guides now handles every region and time zone. Leave questions don’t pile up overnight anymore.
of import questions answered before they reach the team
Chatref captures warm leads asking about our policies. No more lost opportunities in the support queue.
Won’t outdated content mess up my AI agent?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you approve – so you control what’s current.
How fast can we set this up?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes – Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Is my old content safe with Chatref?
Yes. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong during import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help users with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Automate leave policy support instantly – free start
Paste your docs and let AI answer questions in your brand’s voice.
Part of Chatref for Employment Law Support · Legal Services hub · pricing.