Turn your docs into an instant support agent
Chatref answers employee questions from your remote work policy docs – no waiting, no confusion. Keep support smooth as you scale.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over, draining your team’s time.
Slow onboarding
New users get stuck – they can’t find the exact next step in your docs.
No visibility
You don’t know which questions trip customers up most.
The Chatref solution
Keep remote work policy answers alive.
An employee in Tokyo asks about WFH equipment. AI pulls the exact step from your remote work policy docs. They get their gear – no queue, no wait, no HR ticket.
Real questions
What Chatref answers here.
'How do I switch CRMs?' – AI answers from your docs instantly.
'Where’s my data?' – Resolved in chat with one click, no emails.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut policy questions in half
How Chatref keeps employees moving with instant answers from your own docs
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Employees get instant answers to policy questions – all from our own handbook. No more waiting for HR.
Policy updates now spread across all support channels instantly. Everyone stays on the same page.
of import questions answered before they reach the team
Chatref handles policy questions in our brand’s voice, not generic legalese. Trust in our policies went up.
Won’t outdated content cause wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. The AI only answers from what you give it.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or rewrites needed.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of content.
Is my content kept private?
Yes. Chatref only uses what you import – it never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content – just faster and more consistent.
Can it answer import format questions?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Turn your docs into instant answers – free
Paste your content and start resolving questions in seconds.
Part of Chatref for Employment Law Support · Legal Services hub · pricing.