Instant answers for family law software teams
Chatref deflects repeat questions using your own help content – so you scale support without adding headcount.
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Why it matters
The problem this solves.
Login issues
Customers can’t find quick help for login problems and give up.
Repeat questions
Support keeps answering the same software download and trial questions over and over.
Regional support
Keeping up with global inquiries across different time zones is tough.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I log in?’ from your docs – no training needed.
Resolve ‘Where’s my data?’ with one click – no email loops.
Capture leads from customers asking about trial options.
Turn chat insights into fixes for your onboarding gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How Chatref turns your help content into instant answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref deflects repeat login and download questions before they reach our team. Our docs are finally working for us.
Onboarding is faster now – Chatref answers common software questions instantly, so users get to value quicker.
of import questions answered before they reach the team
One set of help content now covers every region and time zone. No more overnight ticket backlog.
Won’t outdated content give wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How quick is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Is my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your imported content – same help, just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Answer questions instantly with your own content – free
Start for free. Paste your help docs and let AI resolve customer questions in your brand’s voice.
Part of Chatref for Family Law Support Chatref · Legal Services hub · pricing.