Answer client questions instantly – no calls or emails
Your own content powers the AI. Clients get accurate answers in your brand’s voice – no phone calls or emails.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic setup and feature questions.
Slow onboarding
New users struggle to find the exact next step in your help docs.
24/7 support
Providing instant answers across time zones is hard with a small team.
Lead capture
You miss out on warm leads from support chats.
The Chatref solution
Scale support as your product grows.
Your docs are full of answers – but customers keep asking. Chatref turns those into instant AI responses, so your team focuses on the hard stuff. No more scaling support with headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How Chatref turns your guides into instant, accurate help
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our setup questions from our own guides – no more repeating the same steps. Our team focuses on the hard stuff now.
Clients get instant answers in their own language. No more waiting for our team to come online.
of import questions answered before they reach the team
One set of docs now supports every region. No more translating FAQs for each market.
Will Chatref understand our niche software?
Yes, it answers only from your own content – no web searches or made-up replies.
What happens if the AI can’t answer?
It hands off to your team with full chat history, so clients don’t repeat themselves.
How do we keep answers accurate?
Chatref only uses your approved content, so replies stay on-brand and correct.
Can we match our brand’s look?
Yes, it answers in your voice and lets you customize colors and style.
Won’t old content cause outdated answers?
You pick what to import. Start with your best guides, then update using built-in insights.
How fast is setup during migration?
Minutes. Upload content, add one widget snippet – your AI starts answering immediately.
Does it work with different formats or languages?
Yes, it handles docs, guides, and files in multiple languages from one content set.
Is our imported content kept private?
Absolutely. Chatref never searches the web or shares your data – it only uses what you import.
Answer setup questions instantly – free
Paste your help docs and let AI resolve client questions in your brand’s voice.
Part of Chatref for Family Law Support Chatref · Legal Services hub · pricing.