Turn support chats into warm leads for your law firm
Capture and nurture potential clients automatically – Chatref answers questions from your help docs, turning inquiries into opportunities.
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Why it matters
The problem this solves.
Missing leads
Your website lacks an easy way to capture inquiries from potential clients.
Inconsistent responses
Support staff give different answers, leading to lost opportunities.
Manual lead tracking
Following up with potential clients takes too much time and effort.
Unqualified leads
It’s hard to understand what potential clients need from your service.
The Chatref solution
Keep support scaling with your product.
A customer asks about a new feature. AI pulls the exact steps from your latest guide. They get unstuck without waiting. Your team handles only the hard cases. Support scales with your product – no extra headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ instantly with one click – no email loops.
Capture leads from customers moving CRMs – no forms needed.
Fix gaps in your migration docs based on chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
See how Chatref turns your content into instant answers that keep users moving.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref captures leads from support chats and hands them to our sales team with full context. We now follow up on warm leads instead of cold ones.
Our customers get instant answers from our own guides – no more waiting for a reply. Conversion rates went up.
of import questions answered before they reach the team
Chatref gives us insights into what our customers struggle with. We fixed gaps in our docs and reduced support tickets.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates needed. AI answers only from what you give it – so outdated content is your call.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
What if my content is in different formats or languages?
Chatref works with help docs, guides, and files. It answers across languages from one set of content – covering your whole team.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn chats into warm leads – free start
Capture and nurture potential clients automatically with our AI support platform.
Part of Chatref for Chatref for Immigration Law · Legal Services hub · pricing.