24/7 support – no missed opportunities
Clients get instant help anytime, anywhere. Your team focuses on high-value work – even after hours.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over, wasting your team's time.
Slow onboarding
New users struggle to find the right steps in your help docs.
Missed leads
Inquiries go unanswered when your team is offline.
No insights
You lack data on what confuses customers most.
The Chatref solution
24/7 support – no missed opportunities.
Your docs answer most support questions – but only when someone searches. Chatref puts answers in the chat, 24/7. No queue. No wait. Just instant help that scales with your business.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Personal Injury Law Firms hub.
Loved by support teams
24/7 support – no missed opportunities
How teams keep users moving with instant, accurate help any time of day.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Clients get instant help from our own guides – no more waiting for support. Chatref handles after-hours questions without extra staff.
Our team now focuses on high-value cases. Chatref deflects repeat questions before they reach the queue.
of import questions answered before they reach the team
We track trends from chats to improve support. Chatref turns inquiries into warm leads automatically.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering – no coding or rewrites.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Give clients 24/7 support – start free today
Embed Chatref in minutes and let AI handle questions instantly, grounded in your own content.
Part of Chatref for Chatref for Personal Injury Law Firms · Legal Services hub · pricing.