Serve every client in their language
Chatref deflects repeat questions and captures leads – all from your own content. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things in different languages, draining your team’s time.
Slow onboarding
New users get stuck in your docs and can’t find the exact next step.
Multilingual support
Keeping up with inquiries in every language is a constant struggle.
Case management
Managing documents across languages takes too much effort.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Personal Injury Law Firms hub.
Loved by support teams
Teams cut support volume in half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 90% of our repeat questions from our own guides – no more generic chatbot nonsense. Our team handles only the hard cases.
One set of docs now serves every region. Chatref resolves questions in their language – no more overnight ticket pile-ups.
of import questions answered before they reach the team
Pay-as-you-go pricing fits our budget. No per-seat fees – we scale support without adding headcount.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No coding or waiting.
Does it work with content in different languages?
Yes. Chatref answers across languages from one set of imported content – so your whole team stays covered.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import and never searches the web.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your imported content – same help, just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Deflect repeat questions – free start
Add your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for Personal Injury Law Firms · Legal Services hub · pricing.