Scale support without adding headcount
Deflect repeat questions instantly with answers from your own content – no more waiting for support.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – your team is tired of repeating answers.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
You need to cover every region and hour from one set of content.
No visibility
Your team has no data on which questions confuse customers most.
The Chatref solution
Keep auction support alive.
A bidder asks about rules during an auction. Chatref pulls the exact answer from your FAQs. They place a bid – no queue, no wait, no lost sales. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Real Estate Auctions hub.
Loved by support teams
Teams handle auctions without scaling support
How Chatref keeps bidders moving with instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Bidding rules used to flood our inbox. Now Chatref answers questions instantly from our own guide – no more made-up responses.
High-traffic auctions don’t stress our team anymore. Chatref captures warm leads and hands off only the complex cases.
of import questions answered before they reach the team
We update FAQs in one place, and Chatref pushes them to chat automatically. No more outdated advice.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Deflect repeat questions and scale support
Start free – your AI agent answers instantly from your own content.
Part of Chatref for Chatref for Real Estate Auctions · Real Estate hub · pricing.