Scale support without adding headcount
Chatref answers questions instantly from your own content – so your team spends less time on support and more time selling.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Support scaling
Hard to keep up as your product and team grow.
Lead capture
No easy way to turn customer questions into warm leads.
Peak hour spikes
Support requests surge during busy times, overwhelming your team.
The Chatref solution
Turn repeat questions into upgrades.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your own guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Cut support tickets with instant answers
How teams deflect repeat questions before they reach the queue
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls exact steps from our guides – no more 'how do I start' emails. Users get answers instantly.
Trust in our product went up when Chatref showed users the exact field mapping steps from our own docs.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. No more overnight question piles.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from your content.
How fast is setup during a switch?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites.
Does it work with different file types or languages?
Yes. It handles docs, guides, and files in any language – all from one set of content.
Is my content kept private?
Yes. Your data stays yours. Chatref never searches the web or shares your content.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides so users see the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Cut support tickets with instant answers – free start
Paste your help docs and let AI resolve questions instantly in your brand’s voice.
Part of Chatref for Chatref for Realtor Teams · Real Estate hub · pricing.