Answer listing questions instantly – no search
Chatref captures leads and answers from your own content. Scale support without adding headcount.
Featured on
Why it matters
The problem this solves.
Repeat listing questions
Support keeps answering the same basic listing questions over and over.
Manual lead capture
Capturing leads from listings is slow and error-prone.
Inconsistent info
Keeping listing data updated across platforms is tedious.
The Chatref solution
Cut CRM-switch friction with AI.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
'How do I switch CRMs?' – AI answers from your help docs instantly.
'Where’s my data?' – Resolve it in chat with one click, no emails.
'Schedule a CRM demo.' – AI captures the lead automatically.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
How teams cut listing questions in half
See how Chatref turns your listings into instant answers – no search required.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact listing details users need – no more 'where do I find this' emails. Our team handles only the real issues now.
Users get consistent listing info across all platforms – no more outdated details. Trust in our brand went up.
of import questions answered before they reach the team
One set of listings now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you provide.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites.
Does it work with content in different formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content.
Can I keep my content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Answer listing questions instantly – free
Start for free and let AI handle repeat questions in your brand’s voice.
Part of Chatref for Chatref for Realtor Teams · Real Estate hub · pricing.