Guide agents faster with instant answers
Chatref answers licensing questions instantly from your own content – no repetitive emails or calls. Keep agents on track without manual follow-ups.
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Why it matters
The problem this solves.
Repeat licensing questions
Support teams waste time answering the same licensing questions over and over.
Inconsistent regional guidance
Licensing rules vary by region, making it hard to keep answers up-to-date.
Missed licensing steps
Agents miss steps in the licensing process due to unclear guidance.
Slow licensing process
Agents struggle to find quick answers about licensing steps.
The Chatref solution
Resolve licensing questions instantly.
A customer struggles with a licensing step and opens Chatref. AI pulls the exact answer from your guides. They finish setup – no queue, no wait, no churn.
Real questions
What Chatref answers here.
Answer 'How do I switch CRMs?' from your guide – no training.
Resolve 'Where's my data?' in chat with one click – no emails.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration docs with chat insights.
Under the hood
The features that power it.
Loved by support teams
Licensing support that scales with your business
How teams keep users moving through licensing with self-serve guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our agents complete licensing steps faster with instant, accurate answers from our own content. No more digging through outdated docs.
Support spends less time on repetitive licensing questions. Chatref handles the basics so we focus on complex cases.
of import questions answered before they reach the team
Licensing guidance stays consistent across all regions. One set of docs works everywhere, every time.
Won’t agents just ask us questions instead of using Chatref?
Agents prefer self-service when it’s fast and accurate. Chatref gives them instant answers, so they only reach out to humans for complex cases.
We already use Wise Agent CRM. How is this different?
Chatref works alongside your CRM to handle licensing questions specifically. It resolves the issue in chat – no dead-end article links.
Isn’t this just another chatbot that gives wrong answers?
Chatref only answers from your own licensing content. It won’t make up responses like generic chatbots.
How do we keep licensing info updated across regions?
Chatref pulls from your latest content. Update your guides once, and it reflects everywhere.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Stop repeating yourself – try Chatref free
Paste your licensing guides and let AI answer agent questions instantly in your brand’s voice.
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