Answer neighborhood questions instantly
Chatref pulls answers from your own content – no more repeating the same details or digging through old emails.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic questions about your product.
Slow onboarding
New users struggle to find the exact next step in your help docs.
Global support
You need to cover every region and hour with one set of content.
Scaling support
Adding headcount isn’t keeping up with your growing product.
The Chatref solution
Scale support without adding headcount.
Chatref turns your existing content into an AI agent that resolves repeat questions automatically. When it can’t, human agents take over with full chat history. Scale support across regions and time zones – no hiring needed.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Residential Brokerages hub.
Loved by support teams
Teams cut repeat questions by half
See how Chatref turns your content into instant answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Buyers get instant answers about schools and safety – no more digging through old emails. Chatref handles questions in real-time, 24/7.
Our team spends less time answering repeat questions. Chatref captures warm leads automatically and scales support without adding headcount.
of import questions answered before they reach the team
All buyer questions are in one place. Chatref answers only from our brokerage's content – no made-up replies.
Won’t outdated content mess up the AI’s answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or waiting.
Does it work with different content formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of content – covering your whole team.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice a change after migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about import formats?
Yes. It pulls answers straight from your import guides, showing users the exact steps your team wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Answer neighborhood questions instantly – free
Try Chatref today and start resolving chats in your brand’s voice.
Part of Chatref for Chatref for Residential Brokerages · Real Estate hub · pricing.