Cut support costs with AI that knows your product
Chatref answers customer questions from your own content – deflecting repeat tickets and letting your team focus on what matters.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps to move forward.
Global support
Customers ask the same questions in different languages across regions.
The Chatref solution
Cut support costs with AI that knows your product.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full context.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Accounting Software hub.
Loved by support teams
SaaS teams cut support costs with AI that knows your product
See how businesses deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers donor questions instantly – even outside business hours. Our team focuses on major gifts instead of repeat inquiries.
New volunteers onboard faster with step-by-step guidance from our own handbook. No more stalled training sessions.
of import questions answered before they reach the team
One set of content now handles every language and time zone. Donor questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits into your current email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Free AI support that answers like your team
Start for free – AI handles repeat questions in your brand’s voice.
Part of Chatref for Chatref for Accounting Software · SaaS hub · pricing.