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Stop repeating yourself in support

Chatref answers customer questions from your own content – instantly deflecting repeat questions and freeing up your team.

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Why it matters

The problem this solves.

Repeat questions

Your team answers the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs without clear next steps.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportScale without adding headcount

The Chatref solution

Turn questions into insights.

Fig. 1 · Turn questions into insights – Capture every support interaction to spot trends and improve your product.

Your customers ask questions that reveal what they struggle with – but these insights get buried in chat logs. Chatref captures every conversation and surfaces trends so you can fix what’s confusing.

Real questions

What Chatref answers here.

'How do I import contacts?' – AI provides clear steps.

'Tell me about premium features.' – Capture warm leads.

'Tag chats by feature to spot trends in your CRM.

'Stuck on setup?' – AI walks them through it.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Accounting Software hub.

Onboarding and Setup Support

Multilingual Accounting Support

Ticket Routing for Accounting Support

View all Chatref for Accounting Software solutions

Loved by support teams

Cut support costs with instant answers from your own content

See how teams scale effortlessly and speed up onboarding with AI-powered support.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Customers find answers instantly from our own guides – no more waiting for support. Repeat questions dropped by half.

Pinehook

Our team handles only the complex cases. The AI takes care of routine questions in the brand’s voice.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content now supports every region and language. No more overnight ticket pile-ups.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won't customers still need to talk to a human?

AI handles most chats. Humans step in only for complex cases – with full context.

Will the AI give wrong answers?

Chatref only uses your content. No made-up responses.

How do I know if my content is good enough?

Results depend on your content. We'll help you optimize it for best AI performance.

What if the AI can't answer a question?

It seamlessly escalates to a human with full context – no dead ends.

Is this just another chatbot?

Chatref resolves issues in chat – no dead-end links or generic answers.

How does it handle different languages?

One AI agent covers every language – grounded in your English-first content.

How long does setup take?

Minutes. Upload your content, drop in one widget snippet, and you're live.

Stop repeating answers – start for free

AI instantly handles repeat questions from your docs. Start free.

Start for freeTalk to an expert

Part of Chatref for Chatref for Accounting Software · SaaS hub · pricing.