Stop antivirus users from waiting for answers about features, pricing or setup.
Your customers have questions about your antivirus software. When they ask about features, pricing or setup, Chatref answers instantly from your own docs – so support keeps up as your product grows.
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Why this matters
Support drowns in repeat questions
Deflect the busywork – not more tickets. Chatref answers setup, pricing and compatibility questions from your own docs the moment they're asked.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes hours answering the same pricing, setup and compatibility questions over and over.
Work stops, queues grow
Admins get pulled away from product work as tickets pile up and users stall before they finish setup.
No warm leads captured
Valuable signals from support chats slip away because no one captures them.
What you get
Four wins for your support team
The big picture
Antivirus support teams cut repeat questions – AI answers from your docs, not a
As you add users, the number of questions climbs steeply. With Chatref, the share that reaches your team stays flat — Chatref answers the growing gap from your own content, so support does not scale with signups.
How it works
Turn your help docs into instant answers
Feed Chatref your CRM guides and FAQs once. It learns them and answers customer questions 24/7 – so your team only jumps in when a case needs a real person.
Add your help docs and guides Upload your setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop in the Chatref widget Embed it on your site. Customers ask questions – AI answers instantly from your content.
AI resolves common issues Questions about setup, pipelines, or permissions get answered fast – no dead-end links, no digging through docs.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
SaaS support
Find your industry
One AI agent that answers the questions your customers actually ask – across every tool and language.','spokes
Real questions
Antivirus support questions answered instantly
Answer 'Is your antivirus free?' without human help.
Resolve platform support questions automatically.
Provide step-by-step setup guides in the chat.
Capture lead info for follow-up from support chats.
Antivirus support wins
Instant answers for antivirus questions
Let customers self-serve common antivirus questions – so your team handles only the tricky cases. Deflect repeat questions before they reach your queue.
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Use chat insights to fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will it invent answers about our antivirus?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can it handle our antivirus’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our antivirus docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will it work for complex antivirus questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can it take action inside our antivirus?
Yes. It can trigger account tasks like resetting permissions or updating settings – all from your help docs.
What if the AI can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your antivirus software support.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the SaaS support hub · see pricing.