Let customers self-serve antivirus questions
Answer common questions instantly from your help docs – so your team handles only the tricky cases.
Featured on
Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same antivirus feature questions over and over.
Support backlog
Tickets pile up during launches or updates, overwhelming your team.
Global support
Keeping docs updated across regions is time-consuming and error-prone.
Lead capture
Free trial users need quick answers before they commit to your product.
The Chatref solution
Keep support scaling with your antivirus product.
AI resolves antivirus questions from your guides. Humans handle only the cases that need a person. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – instantly.
Resolve ‘Where’s my data?’ in chat with one click – no delays.
Capture leads from CRM migration questions – automatically.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams deflect repeat questions before they reach your team
How Chatref keeps customers moving with instant answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps users need from our guides – no more 'how do I start' emails.
Users get the exact steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content cause wrong answers?
You pick what to import. Start with your best guides, then use insights to update outdated content. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering instantly.
Does it work with different content formats or languages?
Yes. It handles help docs, guides, site pages, and files in any language – all from one set of content.
Can I keep my content private?
Absolutely. Your content stays yours. Chatref only uses what you import – no web searches or data sharing.
Will customers notice a change in support?
No. Your AI answers in your brand’s voice using your content – just faster and more consistent.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Let customers self-serve antivirus questions
Start for free – paste your help docs and let AI handle the rest.
Part of Chatref for Antivirus Software Support · SaaS hub · pricing.